Skip to main content

The Lobby at SurgiCare Day Surgery Center in Dallas.

Your Rights and Responsibilities

This document (a) provides you with your Rights and Responsibilities relating to your surgery, (b) describes how to file a grievance, if desired, (c) provides information concerning physician ownership of our center and (d) sets forth our center’s policy with respect to advance directives.

Click to download the Patient Rights and Responsibilities Form.

Grievance Policy Statement

The grievance process begins with the facility administrator at 214-820-2581. If you are still not satisfied, the process is given to the Quality Assessment Committee. In the event the problem is still not resolved, a complaint can be registered by phone or in writing to:

Texas Department of State Health Services

Health facility Licensing and Compliance Division Customer Service Representative

PO Box 149347
Austin, Texas 78714-9347
Phone 512-458-7111 or 1-888-963-7111
TDD 1-800-735-2989

Joint Commission

1-800-994-6610 or email complaint@jcaho.com

The Office of the Medicare Beneficiary Ombudsman

http://www.cms.gov/Center/Special-Topic/Ombudsman-Center.html

  • A complainant may provide his/her name, address and phone number to the department. Anonymous complaints may be registered. All complaints are confidential.
  • Complaints about physicians as well as other licensees and registrants of the Texas Medical Board, including physician assistants and acupuncturists may be reported from investigation at the following address:

Texas Medical Board
Investigations Department, MC-263
PO Box 2018
Austin, TX 78768-2018
1-800-201-9353